By Alexa Polidora


A VoIP phone sits on an office desk in a dark room.


What Is VoIP?


“VoIP” stands for “Voice Over Internet Protocol.” VoIP uses the Internet, rather than an analog phone line, to allow users to make voice phone calls. This technology can be ideal because its internet use is often cheaper than the landline or mobile network alternatives.


How It Works


This technology works by changing your voice into a digital signal and sending that signal over the internet. VoIP transforms this digital signal into a regular phone signal when a VoIP device is used to call a traditional phone. Similarly, VoIP changes traditional phone signals into digital ones when a VoIP device receives a call from a traditional phone. VoIP can be used to make calls from a computer, a VoIP phone, or a regular phone with technological adaptations.


VoIP phones follow standard networking protocols, such as receiving IP addresses from the Dynamic Host Configuration Protocol. The IP addresses are then tracked by a domain name system (DNS)  and enabled to connect with other devices.


Types of VoIP Phones


VoIP phones typically fall into one of two categories: hardware-based or software-based. Hardware-based VoIP phones generally resemble a standard phone. Such phones typically offer the following features of standard phones:


  • Speakerphone
  • Microphone
  • Touchpad
  • User input capabilities
  • Caller ID
  • Call Transfer
  • Multiparty Calling


Software-based VoIP phones tend to be software programs installed on a computer. These devices often need a headset, which might sometimes look like regular handheld phones.


Why VoIP Is Good for Business


When a business implements VoIP, the organization can often see these benefits:


  • Monetary savings from reduced phone bill costs
  • Savings from reduced hardware costs
  • Since VoIP systems only need one Ethernet cable, VoIP can save a business on wiring charges
  • Making calls is cheaper
  • The technology is exceptionally scalable
  • Voicemails can be transcribed and emailed to you
  • Increased audio quality


Looking to Implement VoIP for Your Business?


Interested in adopting VoIP for your organization? Please contact us today via email or at (412) 914 3997. We’d love to help you implement this technology to help your business meet its goals.